Immediate Help

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You may be asked to download a small program called “bomgar-xxxxxxx” showing an orange icon with a white capital “B”. This is expected; please download and run this program.

Please Note

This will let us remotely connect to your PC, control your desktop and view information about your computer. You will be prompted to allow this, and we will only be able to do these things if you explicitly agree.

Please close anything displaying confidential information before starting your support session.

This session will be recorded and entered into our ticketing system.

If you have an urgent query, please call 01823 478547. Otherwise, please log a fault using the form below.

Log a Query

If you have a query but don’t need immediate attention, please fill in the form below. This will be logged in our ticketing system and we’ll get back to you.

Ticketing System

Customers can view a complete list of queries they’ve raised and their status.

Access Ticketing System